£10 Refer A Friend | FREE UK delivery on orders £50+ | Worldwide shipping

Delivery + Returns Information


DELIVERY

Where do you deliver?

We deliver to the UK, Europe and Worldwide and dispatch via Royal Mail or DHL.

What are your delivery charges?  

Region Shipping Option Price
UK

1st Class Royal Mail (1-2 days)

£3.95 or FREE with orders £50+

UK

UK Next Working Day Delivery by 1pm* (place order before midday)

£7.95
Europe

Tracked & Signed For* (3-7 working days)

£9.95 
Rest of World

Tracked & Signed For* (3-7 working days)

£15.95 

 * End to end tracking provided and signature required on delivery

You will have the opportunity to select your preferred delivery method as you proceed through checkout, and will be able to check the total order value before you complete the transaction. 

*Europe includes: Belgium, France, Germany, Italy, Luxembourg, Netherlands, Switzerland, Austria, Republic of Cyprus, Denmark, Czech Republic, Slovakia, Spain (mainland), Estonia, Finland, Hungary, Latvia, Malta, Poland, Portugal, Slovenia, Sweden, Republic of Ireland, Lithuania, Norway, Greece 

**Rest of the World includes: Hong Kong, Qatar, Singapore, Republic of Korea, Malaysia, United Arab Emirates, Canada, USA, New Zealand, South Africa, Philippines, Australia

Do I have to pay import charges?

The package may be subject to taxes, fees, customs duty, levies or other changes as a result of local legislation or customs once the package reaches its destination. Any such additional charges must be borne by the recipient. We’re afraid we have no control over and cannot take responsibility for local customs charges. You may want to contact your local customs office for further information. 

Can I track my order?

We aim to ship all in-stock items within 24 hours of your order being placed, excluding weekends and public holidays in the UK. We will send you an email to acknowledge receipt of your order which contains a tracking reference number. If we are unable to fulfil your order following this acknowledgement, we will contact you by email or phone to let you know. We may not accept your order if an item you have ordered is out of stock, if we have identified a product or pricing error or if we are unable to obtain authorisation for your payment.

Will I have to sign for my delivery?

Some parcels, particularly those sent for special delivery or international orders, will require a signature on receipt. We advise you assume that someone will need to be available to receive the parcel upon delivery. If the parcel is not signed for and is returned to us as a result, the recipient will be notified and payment for a second delivery attempt may be charged. We are unable to deliver to PO Boxes. 

What happens if my parcel is lost?

Unfortunately, we cannot be responsible for lost or stolen parcels where the parcel has been registered as delivered, which includes notification of re-delivery or collection. If you experience your parcel going missing, please contact us immediately and we will contact Royal Mail or DHL to attempt to track down the parcel.

Returns

How do I return my order?

If an item you have ordered is damaged, please let us know immediately and provide details of the damage, including any photos if applicable. We will investigate and gladly offer a replacement or refund on any damaged product. Please quote your name and order number when emailing hello@bysarahlondon.com. We will make arrangements for a replacement to be delivered free of charge or send you a refund. 

hello@bysarahlondon.com | The Studio, South Downs Cottage, Midhurst, GU29 0HD | +44(0) 1730 810029