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Terms & Conditions


TERMS & CONDITIONS OF USE

INTRODUCTION

By browsing and using this website you are agreeing to comply with and be bound by these terms and conditions of use, together with our privacy policy, given BY SARAH’s relationship with you in relation to this website. If you disagree with any part of these terms and conditions, you must not use this website.

PRIVACY

At BY SARAH, all the information we collect about you is held with the utmost care and security. The information you share with us is needed to enable us to fulfil your order and make sure it is delivered correctly. By sharing your contact details with us, we can answer any questions you may have or notify you about the status of your order. You will also be included in our mailing list so that you can be kept up to date with our latest news and offers. You may unsubscribe from our contact list at any time by clicking "unsubscribe from this list" at the bottom of the email or emailing us directly at hello@bysarahlondon.com. 

If you order any products from this website, you will be invited to complete a customer review with Feefo, the verified customer service company. You can provide a review in your own name or anonymously, and there is no obligation to leave a review. We gather information about traffic to the website via Google Analytics. We only use this data to improve the user experience of the website. You can contact the support team of your browser to prevent your browser sharing this information with us via cookies. We use a Facebook pixel on our website which, if you're a Facebook user, tracks that you have visited this website and helps us share content with you again on Facebook. You can opt-out by visiting Facebook's help page. We will never share your contact details or any data with any third parties, unless we are required to do so by law or regulation. 

PAYMENT

Payment can be made by any of the following methods, including Visa, Mastercard and American Express. Payment will be debited and cleared from your account at the point at which your order is acknowledged. Please note that all credit / debit cardholders are subject to validation checks and authorisation by the issuer of the card. If the issuer of your card refuses to pay or does not for any reason authorise payment to BY SARAH, we cannot be liable for any delay or non-delivery of any product. Please kindly note that we retain the legal ownership of all products until full payment has been made by you and received by us. Promotional offers and discount codes cannot be used in conjunction with any other offers or discounts on www.bysarahlondon.com.

CANCELLATION RIGHTS

Under the Consumer Contracts Regulations, you have the legal right to cancel your order within seven working days from the date of receipt of the goods if you send us a notice of cancellation in writing and return the goods to us in their original, unopened and unused condition. Quote your name and order number by emailing hello@bysarahlondon.com and we’ll provide you with a returns address to make the necessary arrangements.

VARIATION

The content of the pages of this website, including product details and pricing, is for your general information only. It is subject to change without notice. We may revise these terms and conditions from time-to-time. Revised terms and conditions will apply to the use of this website, and any products, services or information available through this website. It is your responsibility to check this page regularly to ensure you are familiar with the current version.

LIMITED WARRANTIES

Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors to the fullest extent permitted by law.

LIMITATIONS AND EXCLUSIONS OF LIABILITY

Your use of any information or materials on this website is entirely at your own risk, for which we are not liable. It is your own responsibility to ensure that any products, services or information available through this website meets your specific requirements.

INTELLECTUAL PROPERTY

This website contains material which is owned by or licensed to BY SARAH LIMITED. This material includes, but is not limited to, content and product design, layout, look, appearance and graphics. You may not modify, delete, distribute, reproduce or post anything on this website for any purpose. Except in connection with placing an order for a product, you may not use, reproduce, duplicate, copy, sell, resell, access, modify or otherwise exploit our intellectual property.

PRODUCT DISCLAIMER

Our products and the information on our website are not intended to cure, prevent or diagnose any medical condition and are not a substitute for the medical advice of a trained physician.

GOVERNING LAW

This website, any content herein and any contracts entered into as a result of usage of this website and BY SARAH products are governed by the laws of England and the exclusive jurisdiction of the English courts.