We're here for you, during Covid-19 and beyond
During these most unprecedented times, our thoughts are with you and your loved ones as the reality of Covid-19 continues to develop. With the current uncertainty, there are several measures that we have implemented to provide reassurance and comfort to all of our By Sarah community.
UK Manufacturing and Fulfillment
All of our organic skincare is carefully made in small batches in the UK by our trusted manufacturing partner, we don't rely on outsourced manufacturing in places like China. They have implemented more stringent measures to ensure the health and safety of their staff whilst continuing production safely and carefully whilst adhering to government regulations.
And all of our orders are carefully sent by our dedicated fulfillment team based in the UK too. There are contingency plans in place to cover potential cases at work, and they have taken all the precautions possible to keep staff at a safe distance whilst they work, staggered break times, moving shifts and an increased cleaning regime.
Online Store open for business
With the benefit of our trusted UK manufacturing and fulfillment partners, our operations are currently operating as normal - with increased vigilance and health and safety procedures of all staff to ensure that everyone is kept safe.
You can place your orders as normal at bysarahlondon.com and receive live updated tracking information by email with your order. Royal Mail and other couriers are no longer obtaining a signature at delivery to help reduce the possibility of transmission at the point of delivery.
We are really delighted to be able to continue to deliver your By Sarah favourites as we know how much it means to you, and brings comfort and joy to your daily rituals.
Most of our orders are being delivered on time as normal. However, due to the ongoing pandemic, some national and international carriers are experiencing significant delays and orders may not be delivered within specified timescales. Please accept our apologies for the inconvenience caused and do contact us if you have any questions or concerns. Thank you for your patience and understanding at this challenging time.
Support through WhatsApp community
It's at times like these that the true power of connection through community is most keenly felt. It's why we created a new, dedicated By Sarah WhatsApp group and would love for you to join here.
It is a safe space to help each other, share at-home tips for adapting to the new normal and be there for one another over the coming weeks. And we have some new ideas to help keep you smiling and take care of yourself.
We're available to help answer any of your questions, and you're very welcome to invite your friends to be a part of the By Sarah WhatsApp community too.
50% discount for NHS heroes
If you're an NHS worker or one of your loved ones is working in the NHS, we'd love to offer our support and share a unique 50% discount so they can enjoy the self-care they need the most. All they need to do is email us at firstname.lastname@example.org from their NHS work email address and we'd be delighted to help. We're able to offer this until 30 June 2020.
Surprise & Delight with By Sarah
With key workers working so courageously and selflessly on the front line at this critical time, they need our support, love and self-care more than ever. It's why we have created Surprise & Delight with By Sarah - a new way for us to show our gratitude and raise someone's spirits with a special By Sarah gift.
Every Friday we'll pick one of the key workers you have nominated to receive a By Sarah Gift Card worth £50. It's our way of saying thank you. Submit your nominee for a chance to win here! We're able to offer this until 10 May 2020.
Free Live Online Masterclass
We're also hosting live online masterclasses via Zoom and Instagram Live. Sarah will be sharing how to enjoy the full By Sarah collection as part of your everyday skincare rituals, how to balance stress-related acne or soothe sensitive skin, and how to incorporate facial massage to restore your skin and quieten busy thoughts. They're free and accessible for everyone. You can vote for the topics that you want to see here.
Join our email community to be the first to know more details about these initiatives and much, much more.
Together, we're stronger.
Wishing you love and positivity,
Sarah & Lauren x
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